Helsingør Kommune, a community of 17 middle schools in and around the Danish city of Helsingør, is implementing the Emerald™ KVM (keyboard, video, mouse) platform of Black Box to enable remote IT support for student and teachers.
Mads William Oehlenschlæger, tech support specialist at Helsingør Kommune, talks about Black Box’s technology: “It’s probably one of the world’s first IT solution that combines a phone box with online support for school students. The idea originated from Kim Baumgarten, IT manager at the Center for Citizens’ Services, IT and Digitalization (BID) at Prøvestenen. And it actually works on several levels. For one, the problem often is that students can’t get their computers to connect to the internet. Using Emerald KVM extension for video and control, our team can quickly resolve that issue. We also wanted to establish personal contact with students, using the webcam so that they can see us, and we can see them. That’s really why we built our new IT support ‘box’ this way. Plus, students always love it when they see us ‘hacking’ their screens.”
The first Helsingør Kommune deployment, at Skolen ved Rønnebær Allé, relies on an Emerald transmitter and eight Emerald receiver devices to carry video and USB over IP between the middle school and remote IT department. Students are able to begin a support session via a SkyLink video call on an iPad within the booth. Once they connect the laptop or device into the Emerald-based solution via DVI, HDMI, or USB, an IT staff member can control it, start a webcam chat session and begin troubleshooting.
Josh Whitney, senior vice president of Technology Product Solutions at Black Box, also wanted to talk about the platform: “It’s always exciting to see the power of our Emerald KVM platform demonstrated in an interesting new application. The Helsingør Kommune deployment is a great example of the significant benefits that our high-performance KVM solutions can bring in supporting remote access to critical technical resources.”