Interview with Kevin Collins, President and Chief Operations Officer (COO) and Karl Paulsen, Chief Technology Officer (CTO)
During the last 25 years, Diversified has become a global reference in the field of AV integrators. What do you consider the keys to achieve this?
Kevin Collins: One thing that has never changed from the day Diversified was founded 25 years ago was our relentless focus on being the best at what we do and assuring we did the best work possible for our customers and understood their needs.
We often talk about not being the biggest company in our field but, striving every day and in every way to be the best at what we do. That focus on excellence has driven us over 25 years to achieve a notable scale and deliver high quality service to our customers globally.
If you really look back the first 15 years of our history, we learned a lot about managing our business and building a team. We also made many mistakes that we learned from. During this period, we had a steady organic growth of around 10% year over year.
The past 10 years things changed as our industry matured and started a natural process of consolidation on both the vendors side and the service provider side of the business. Our North American customers wanted us to be able to deliver solutions globally with predictable results. In the past 5 years we have been building our company to directly respond to what our customers tell us they need and usingmergers and acquisitions to build our global presence and technical strength while still growing organically with existing customers.
What company’s recent milestones would you highlight?
Kevin Collins: In 2016 we were named AV Integrator of the year by Commercial Integrator Magazine. https://www.commercialintegrator.com/ci/diversified_named_2016_integrator_of_the_year/
In 2017 we won the award from AV Magazine for Corporate AV install of the year for the e Bay Main Street project.
In 2017 we added a new practice to our offerings for Electronic Security Solutions providing monitoring and access control to our customers.
We are working on some of the largest and most complex Broadcast Media & Entertainment projects in the world, including the new HQ for CNN in New York at the Hudson Yards project. And QVC Japan on Tokyo, where we are building the first 4K uncompressed IP facility to go live 24/7 when it launches this summer.
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