Ross Video temporary closes manufacturing operations

Ontario's factory of Ross Video

Ross Video has announced the voluntary temporary closure of its factory in Ontario, Canada as the result of a government mandate requiring the closure all non-essential businesses to help reduce the spread of COVID-19. Although Ross falls into the category of “essential business” as defined by the Ontario government, the company is electing to follow the mandate and suspend manufacturing operations for two weeks to both protect its staff and “do our part to help reduce the spread of the virus”. “We believe that the two-week shutdown period will not place undue hardship on our clients” remarks the brand via press release.

The factory closure means that Ross Video will not be able to ship new product from March 25th until April 8th at the earliest. Despite that, the company will keep supporting its customers through the weeks and months ahead and “will be as proactive as possible in communicating product availability”. Ross’ order management staff will be contacting all customers with back orders in the days ahead to confirm expected shipment times.

The majority of the Ross Video’s staff remain available and are continuing to work productively from their homes. Technical support is accessible as usual, and emergency spare parts are available from Ross’ globally located spares depots. The company’s sales staff, solution architects and demo artists continue to be available to answer questions, work on proposals and provide online presentations and demos. New orders will continue to be accepted and delivered in priority sequence once our manufacturing operation resumes.

 “We would like to thank our very dedicated staff, our customers and business partners for their support and understanding during this challenging period. Our thoughts go out to all those that have been and continue to be affected by COVID-19” adds Ross Video through its press release. 

Ross Video has created an email address to solve any question or concern regarding this exceptional moment: covid19questions@rossvideo.com       

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