Riedel appoints Marcus Wheelwright to ensure customer success in the Americas

Riedel Communications has appointed Marcus Wheelwright as vice president of customer success for the Americas. The profile will manage customer success operations for the Americas by creating experiences for customers such as initial demos, training, delivery, and post-sales support.

“We are excited to have Marcus take the helm of our customer success operations in the Americas. With his extensive and impressive background in customer success at other leading global companies, Marcus offers a wealth of knowledge and experience and is a fantastic fit for this role,” said Joyce Bente, President/CEO of the Americas. “As Riedel continues to grow in the Americas, Marcus will ensure the customer journey is smooth and successful.”

Prior to joining Riedel, Wheelwright was the manager of support engineering at AWS Elemental, an Amazon Web Services company. He previously spent over 20 years at Grass Valley in various support roles. He built and led the customer success, technical support, and professional services teams of up to 100 personnel across North and South America.

“It’s an exciting time for me to be joining Riedel, and uniting with my former teammate, Craig Thompson, as the company’s customer success department grows globally,” stated Wheelwright. “Riedel comes with a strong set of services already, and I am looking forward to extending that portfolio and helping Riedel realize its vision of customer-centric operations.”

Wheelwright will be based on the West Coast and report directly to Craig Thompson, executive director of customer success.