Riedel Communications has recently announced that Craig Thompson has joined the company as executive director of the new Customer Success Department. Thompson has the objective of oversee operations for the department and to expand the company’s services portfolio and associated revenue streams.

The Customer Success Department was created to deliver a good experience for customers. The department will coordinate every project from the initial demo and system design to training, delivery, and post-sales support.

“With the creation of our Customer Success Department, we’re realizing our vision of customer-centric operations, while preparing a solid foundation to support a product portfolio of hardware and software products,” said Rik Hoerée, CEO Product Division at Riedel Communications. “With an impressive record of improving customer satisfaction, exceeding sales targets, and managing world-class services teams, Craig is a natural fit to lead our Customer Success team, and we’re thrilled to welcome him to Riedel.”

Thompson has over 20 years of management experience in the media production and broadcasting industries. He comes to Riedel from Grass Valley, where he served as vice president of customer success and business transformation.

“It’s an exciting time to be joining Riedel, as the company delivers on its commitment to our customers with the new Customer Success Department,” said Craig Thompson. “Riedel already offers a robust line-up of services — whether it’s consulting, technical support, or training courses — and I’m looking forward to expanding our portfolio even further to ensure a seamless customer experience.”